AI powered package protection that turns issues into loyalty.
Protect every order from loss, theft, or damage. Route resolves issues effortlessly with AI and keeps your customers coming back.
From issue to resolution in seconds
Add Protection
Shoppers add Route Package Protection at checkout for instant coverage on loss, theft, or damage.
Shipping Issue
If something goes wrong in transit, customers file a claim in seconds, anytime, anywhere.
Easy Resolution
AI verifies most claims and triggers a replacement or refund, no tickets, no hassle.
97%
Customer Satisfaction
$20B
Protected GMV
1.6M
Claims Resolved
$10M
Fraud Prevented
TESTIMONIALS
Real shoppers. Real results.
“Package was delayed for weeks, but the Route experience was so fast and smooth. I had a replacement instantly.”
“Two items missing. Filed through Route and had replacements approved in minutes. It saved the experience.”
“My order was stolen off my porch, and Route took care of everything. No hassle. I will always add it.”
“Package was delayed for weeks, but the Route experience was so fast and smooth. I had a replacement instantly.”
Cash Back.
Built in.
Offer shoppers a discount on their next purchase when they add protection, turning coverage into conversion.
Let Route handle the return fees too.
Add Returns Coverage to cover shipping, restocking, and other return costs. Give customers peace of mind and improve satisfaction at checkout.
Fraud prevention with AI precision.
Route uses AI fraud detection to block risky claims while keeping the experience fast and seamless for real customers.
Route is a fully licensed package protection provider.
Many package protection and self insurance providers bypass Department of Insurance regulations. That exposes merchants to legal, financial, and reputational risk.
Route holds Department of Insurance authorization in all 50 states. This level of compliance requires years of filings, audits, and regulatory approvals. It protects your customers and your brand from liability.
SOC 2 Certified
GDPR Compliant
Licensed in All 50 States
SOC 2 Certified
GDPR Compliant
Licensed in All 50 States
Brand Showcase
Trusted by the world’s most-loved fashion brands.
Merchants choose Route to cut support volume, boost CLTV, and deliver standout post-purchase experiences.
“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”
“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”
“Route relieves pressure from our customer service team and shifts the focus back to what matters—our customers’ experience.”
“Route relieves pressure from our customer service team and shifts the focus back to what matters—our customers’ experience.”
“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”
“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”
Brand Showcase
Trusted by the world’s most-loved fashion brands.
Merchants choose Route to cut support volume, boost CLTV, and deliver standout post-purchase experiences.
“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”
“We were growing quickly, but so were our returns. We needed a way to reduce refunds, lower shipping costs, and provide a better customer experience without compromising our sustainability values.”
“Route relieves pressure from our customer service team and shifts the focus back to what matters—our customers’ experience.”
“Route relieves pressure from our customer service team and shifts the focus back to what matters—our customers’ experience.”
“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”
“Route has been an invaluable tool in streamlining our customer service by eliminating manual support tasks.”
